Privacy Policy
Your privacy matters to us at AnchorMarinaNectar
Information We Collect
Whenever you reach out to us for corporate flower arrangements or gift services, we collect information you actively provide. This includes your full name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when you place orders, though they are securely processed through our payment partners.
For corporate clients, we may gather extra business information such as company registration details, preferred delivery times, and budget requirements to tailor our service to your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
AnchorMarinaNectar respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted transmissions, and restricted access to personal data within our company.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we employ robust security controls, no online transmission method is entirely secure. We continually enhance our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. In accordance with applicable laws, you may be entitled to access, amend, erase, or limit how your personal information is used.
To exercise these rights, contact us via the details at the end of this policy. We will respond within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary based on the data type and the purpose for collection.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment records: seven years to meet tax and accounting needs
- Website analytics data: approximately two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and related technologies to enhance your browsing experience and to gain insights into how visitors interact with our pages. Cookies help us remember your preferences and assess site performance.
You can manage cookie settings through your browser preferences. However, turning off certain cookies may affect how the site functions. For complete information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only AnchorMarinaNectar and our website. We are not responsible for the privacy practices of external sites.
We encourage you to examine the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When we implement major updates, we will modify the "Last Updated" timestamp at the top of this policy.
We encourage you to periodically review this policy to stay informed about how we safeguard your information.
Contact Us About Privacy
If you have questions about this privacy policy, would like to exercise your privacy rights, or have concerns about how we handle your data, please get in touch.
Contact Us About Privacy
AnchorMarinaNectar Privacy Team
12 Floral Court, London
London, United Kingdom WC2B 5AG
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as many details as possible about your request. We strive to reply to all privacy inquiries within seven business days.